Patient Instructions

For Medical Records Requests

HealthMark Group is a trusted provider that helps practices like ours manage the release of medical records. We chose to partner with HealthMark to streamline the process and get you your records faster and more efficiently.

Once you enter your email, you will receive an email from HealthMark to log in (no username or password is required). Click on the “submit request” button and follow the prompts from there. You will receive and email as soon as your records are available for download.

HealthMark’s Request Manager uses email verification and secure links to get you your records quickly, efficiently and securely - and without yet another username and password to remember!

Most records requests are processed within 8 business hours. So, one or two business days after you submit your request, your records will be delivered electronically right to your inbox.

You can see the status of your request any time inside Request Manager. For any additional questions you can contact HealthMark by calling 800-659-4035 or by email at status@healthmark-group.com.